tka Privacy Policy

Section 1

1. Introduction and Scope

tka is an online betting and casino platform operated in Bengali for users in Bangladesh. Protecting your privacy is very important to us. This privacy policy explains how tka collects, processes, stores, and where necessary shares your personal information with third parties.

This policy applies to all services, mobile applications, and related activities operated under the domain https://tka-bet.cam. To learn more about your relationship with tka, visit our tka About Us page.

This privacy policy is an integral part of our Terms and Conditions. Please read this document carefully before creating an account or using any service on the site.

Section 2

2. What Information We Collect

tka collects various types of information to run its services properly. This information comes from two main sources — what users provide directly, and technical information collected automatically.

2.1 What You Tell Us Directly

During registration and account management, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay mobile number (for transactions)
• Account password (stored in encrypted form)
• Information provided when contacting customer support

2.2 Technical Information Collected Automatically

When you visit the site or use the app, the following technical information is recorded automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited, click patterns, and session duration
• Cookie and local storage data
• Network connection type and device language setting

2.3 Transaction Information

Deposits and withdrawals on tka are made using bKash, Nagad, Rocket, and Upay. The date, amount, and method of each transaction are stored securely in our system.

Section 3

3. Purpose of Using Information

tka uses collected information only for specific and legitimate purposes. We do not process any information unnecessarily.

3.1 Primary Purposes

• Creating, verifying, and securely managing accounts
• Processing deposit and withdrawal transactions
• Providing and tracking bonuses and VIP benefits
• Identity verification to confirm the 21+ age requirement
• Preventing fraud, money laundering, and unauthorised access

3.2 Customer Support and Communication

• Providing assistance via live chat and email
• Sending important account-related notifications
• Transaction confirmations and security alerts
• Providing service update information

3.3 Technical and Development Purposes

• Monitoring and improving site and app performance
• Identifying bugs and conducting security checks
• Personalising the user experience
• Planning and testing new service features

We also need to use information to ensure responsible gaming. Reading our Responsible Gaming Guidelines will show you how we use information to protect users.

Section 4

4. Data Storage and Security

tka has adopted industry-standard technical and organisational measures to protect your information. SSL encryption is used on our servers and all data is stored in encrypted form.

4.1 Technical Security Measures

• All data transmission via SSL/TLS protocol
• Passwords stored with one-way encryption (hashed)
• Regular security audits and vulnerability assessments
• Access controls — only authorised staff can view data
• Firewall and intrusion detection systems in place

4.2 How Long Data Is Retained

Data for active accounts is retained for the duration of the service. Even after an account is closed, financial and transaction records are kept for a set period in compliance with applicable regulations. After that period, data is securely deleted or fully anonymised.

Section 5

5. Sharing Information with Third Parties

tka does not sell your personal information. However, to operate our services, we may need to share information with third parties in certain situations.

5.1 When Information May Be Shared

• Payment processors (bKash, Nagad, Rocket, Upay) to complete transactions
• Designated verification service providers for identity and age checks
• Game software providers — gameplay data only, not personal identity
• Technical infrastructure providers (hosting, CDN)
• To comply with legal obligations or court orders

5.2 What We Do Not Do

• Information is not sold or rented to third parties
• Personal information is not passed to advertising networks
• No information is shared for reasons unrelated to the service
• Information is not given to unauthorised third parties without user consent

Our business partners and third-party service providers operate under their own privacy policies. tka does not bear responsibility for those external policies.

Section 6

6. Cookies and Tracking Technologies

tka's site and app use cookies and similar technologies. These are stored on your device as small files and help improve site functionality and the user experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core site functions — the site cannot work properly without these
• Functional Cookies: Remember language preferences, game settings, and previous session information
• Analytics Cookies: Used to understand which pages are most visited — data is fully anonymous
• Security Cookies: Used for fraud detection and account protection

6.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause some key features of the site to stop working, such as login and completing transactions.

Section 7

7. Your Data Rights

tka gives users certain important rights over their personal information. You can exercise the following rights at any time.

7.1 Access and Correction

You can request to view any information stored in your account. You can also request corrections to inaccurate or outdated information. Contact our customer support to update your name, mobile number, or payment details.

7.2 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, some information must be retained for a set period due to legal and financial obligations.

7.3 Objection to Processing

You can object to certain types of data processing, particularly in relation to marketing communications. It may not be possible to object to processing that is required for account management and financial transactions.

7.4 How to Exercise Your Rights

For any data-related request, contact our customer support team by email or live chat. We provide service in Bengali and English 24 hours a day. Requests will be responded to within a reasonable time after receipt.

Section 8

8. Protection of Minors

All tka services are for persons aged 21 and above only. We do not knowingly collect personal information from any minor. An age verification process is carried out at the time of registration.

If we are informed that someone under the age of 21 has created an account, we will close that account immediately and delete all associated data. Parents or guardians may contact us directly regarding this matter.

Section 9

9. International Data Transfers

tka's technical infrastructure may operate on servers located in different countries. As a result, your information may be transferred and processed internationally. In such cases, we ensure that adequate protection measures are in place in the destination country or service.

For data transfers, we follow international data protection standards and obtain appropriate security assurances from third-party service providers.

Section 10

10. Changes and Updates to the Policy

tka reserves the right to update this privacy policy from time to time. For significant changes, we will send a notification to the email or mobile number registered on your account. The date of the change will be shown at the top of the page as "Last Updated".

Continuing to use the site after an update means you have accepted the revised policy. We therefore recommend reviewing this page regularly.

Section 11

11. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team directly. tka provides assistance in Bengali and English via 24/7 live chat and email.

For answers to common questions, visit our FAQ section — it has direct answers to many common questions about accounts, payments, and security.